3. Use Open Ended Questions - Deepstash
De-escalate Office Tension

Learn more about communication with this collection

How to create a positive work environment

Conflict resolution strategies

Effective communication in the workplace

De-escalate Office Tension

Discover 87 similar ideas in

It takes just

12 mins to read

3. Use Open Ended Questions

3. Use Open Ended Questions

Start your questions with who, what, when, where, why, or how.

Instead of asking "Was it scary?", ask "How did you feel?" or "How was it like?"

Let them describe it. They are the ones who know.

173

2.54K reads

MORE IDEAS ON THIS

10. Be Brief

Keep it short. Keep it simple. Cover all the main details. Talk with purpose, intent, and clarity.

156

1.96K reads

CELESTE HEADLEE

Conversations are not promotional activities. You don't have to show how smart, how cool, or how brave you are.

CELESTE HEADLEE

177

2.01K reads

2. Dont Pontificate

You need to enter every conversation assuming that you have something to learn.

Always assume the other person knows something you don't. So try to listen and learn.

192

2.93K reads

CELESTE HEADLEE

There is no reason to show that you are paying attention when you are in fact... paying attention.

CELESTE HEADLEE

148

3.71K reads

4. Go With The Flow

In the middle of a conversation if you just remembered some exciting past event you want to share or you got a cool question you want to ask, let it be. Let them come, let them go.

First, be present and listen to the speaker. Then you may talk about whatever you recalled.

157

2.24K reads

9. Listen

Try to understand what the person has to say. Be interested in others.

Listening takes effort and energy. But if you can't do that, you are just two people shouting barely related sentences in the same place.

148

1.83K reads

STEPHEN COVEY

Most of us don't listen with the intent to understand, we listen with the intent to reply.

STEPHEN COVEY

180

1.96K reads

BUDDHA

If your mouth is open, you are not learning.

BUDDHA

170

2.22K reads

CELESTE HEADLEE

If you want to state your opinion, without any opportunity for response, argument, pushback, or growth. Write a blog.

CELESTE HEADLEE

149

2.64K reads

5. If You Don't Know Something, Accept It

5. If You Don't Know Something, Accept It

It's okay to not know everything in the world. If you don't know something, say you don't know. Err on the side of caution.

151

2.14K reads

1. Do Not Multitask

1. Do Not Multitask

Not just put down your phone, your car keys, or whatever that is in your hand.

But also be present, be in that moment. Be completely involved in the conversation.

152

2.85K reads

8. Dont Fixate Too Much On The Details

8. Dont Fixate Too Much On The Details

People don't care about the exact date, the exact place, or the names that much. They care about you, they care about what you're like, what you have in common.

So forget the details. Leave them out.

158

1.87K reads

6. Don't Equate Your Experiences With Theirs

Every experience is unique and individual. Do not try to equate them with your experiences.

Try to listen to others instead of making the conversation about you.

156

2.06K reads

7. Try Not To Repeat Yourself

Speak with clarity and intent. Do not go over the same things over and over.

This happens especially when you are talking about yourself or when you are trying to make a point, without even realizing it.

152

1.95K reads

HER SISTER

A good conversation is like a miniskirt, short enough to retain interest but long enough to cover the subject.

HER SISTER

167

2.26K reads

CURATED FROM

IDEAS CURATED BY

rohitpatnaik

I read books and provide quick dense insightful points of the book. I also omit some points of a book if they are repetitive and are found in various other books. Hope you find it helpful. Cheers! Reach out to me on discord @rohitpatnaik

Do check out the full video.

Related collections

Other curated ideas on this topic:

Use open-ended questions

Use open-ended questions

Start your questions with who, what, when, where, why or how.

For example, instead of asking "Were you terrified?", which will produce a "yes" or "no" answer, try asking, "How did that feel?" They might have to think about it, but you'll get a much better response.

Unsing open-ended questions

Being a good listener is not about getting the facts about what made them upset. It is to be supportive, offer encouragement, and empathize.
Ask open-ended questions to communicate that you're interested in them. Avoid questions beginning with 'Why' and use 'What' or 'How' instead....

Ask better questions

We like to talk about topics that interest us. But to have better conversations, step out of yourself for a moment and think more about the other person.

Ask open-ended questions, starting with who, what, when, where, why or how. "What was that like?" "How...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates