A crisis can strike any company anytime, anywhere. Advanced planning is the key to survival. Before a crisis strikes, business owners should think about how a disaster would impact employees, customers, suppliers, the general public and their company's value.
When a crisis hits, how you respond in the first 15 minutes can make or break your organization - and your reputation. Your response must be exactly the right message, delivered in the right words, to the right audiences, in just the right way - or you will have to deal with your mistakes for days, weeks, even months to come.
We're all living through an unprecedented moment in modern history, the potential scale of which hasn't been seen in over one hundred years since the 1918 Flu Pandemic. As I sit here at my desk writing this at 8:30pm on a Wednesday night in the midst of the whirlwind of news and uncertainty, I, probably not unlike you, am doing my very best to answer some very important questions.
Intentionally design for the same interactions that would otherwise happen if people were in the office.
Culture is what naturally happens when a group of people gets together for any period.
A great culture happens with intentional design and influence. It's the reason you should make your company's mission, vision, values, operating principles, standards, and agreements visible.
Culture is experienced through emotions, including how your employees feel about the company, you, other leaders, and peers. That feeling is developed through human interaction at the water cooler, kitchen, or hallway conversations.