Crisis management - Deepstash

Crisis management

  • Have a plan that includes specific actions that will be taken in the event of a crisis.
  • Identify a spokesperson and prepared them to deal with the public and the media.
  • Be honest and open.
  • Always inform your employees. This keeps the business flowing smoothly.
  • Communicate with customers and suppliers.
  • Over-communicate. A lack of updates will allow rumors to fill the void.
  • Be sure to establish a social media team to monitor, post and react to social media activity throughout the crisis.

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Do's and Don'ts for quick check-ins

DO:

  • Establish a set schedule for everyone in the team to participate for quick updates and feedback.
  • Ask the important questions like: What did you do yesterday? What will you do today? Is anything in your way?

DON'T:

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The “First 15 Minutes” checklist

The “First 15 Minutes” crisis management checklist:

  • focus on the current matter.
  • become the trusted voice in this crisis. Designate a crisis team.
  • monitor in real-time what the media has to say on the topic.
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Guiding principles for a crisis response

  • Part of the response is to hold performance and growth check-ins to acknowledge the contribution each employee is making and help them manage their longer-term professional goals.
  • Err on the side of overcommunicating. Create a communication plan and be consistent. E.g., a daily ema...

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