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Leonardo da Vinci's creative process
How to approach problem-solving like da Vinci
The importance of curiosity and observation
Crisis management
- Have a plan that includes specific actions that will be taken in the event of a crisis.
- Identify a spokesperson and prepared them to deal with the public and the media.
- Be honest and open.
- Always inform your employees. This keeps the business flowing smoothly.
- Communicate with customers and suppliers.
- Over-communicate. A lack of updates will allow rumors to fill the void.
- Be sure to establish a social media team to monitor, post and react to social media activity throughout the crisis.
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Dealing with a crisis
A crisis can strike any company anytime, anywhere. Advanced planning is the key to survival.
Before a crisis strikes, business owners should think about how a disaster would impact employees, customers, suppliers, the general public and their company's value.
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Watch your habits, they become character and watch your character, it becomes your destiny.
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Do's and Don'ts for quick check-ins
DO:
- Establish a set schedule for everyone in the team to participate for quick updates and feedback.
- Ask the important questions like: What did you do yesterday? What will you do today? Is anything in your way?
DON'T:
-
...
The “First 15 Minutes” checklist
The “First 15 Minutes” crisis management checklist:
- focus on the current matter.
- become the trusted voice in this crisis. Designate a crisis team.
- monitor in real-time what the media has to say on the topic.
- get a deeper understanding...
Guiding principles for a crisis response
- Part of the response is to hold performance and growth check-ins to acknowledge the contribution each employee is making and help them manage their longer-term professional goals.
- Err on the side of overcommunicating. Create a communication plan and be consistent. E.g., a daily ema...
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