4. “Patience you must have, my young Padawan.”
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"Patience serves as a protection against wrongs as clothes do against cold. For if you put on more clothes as the cold increases, it will have no power to hurt you. So in like manner you must grow in patience when you meet with great wrongs, and they will then be powerless to vex your mind."
1. Patience, patience, patience.
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3. Listen to the other person full before opening the mouth
4. Hold back your sentences just for 2 seconds, when you are emotionally unstable.
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To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.
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