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How to Complain and Get Results
3 Keys to breach the company walls
To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.
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Document Everything
Make your point on Time
It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.
Go to the Next Level
- If you’re not getting results, take your complaint up the corporate ladder.
- Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?
Take it on Social Media
If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.
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Procrastination
Procrastination is not just avoiding or delaying a task.
It also has to include an aspect that’s counterproductive, irrational or unnecessary.
Procrastination triggers
- People procrastinate because of a lack of value [associated with the task];
- because they expect that they’re not going to achieve the value they’re trying to achieve;
- because the value is too far from you in terms of time;
- or because you’re very impulsive as a person.
If timing is the issue
Many people are inherently more productive at certain times of the day.
Work around these natural productivity ebbs and flows when you schedule your days.
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