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3 Keys to breach the company walls
To breach the customer service walls of the service provider/company, and successfully resolve your complaint, you must use the three p’s: patience, persistence, and politeness.
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Leave a paper or digital trail. For any product or service for which you pay, keep copies of your order confirmations, receipts, contracts, work orders, warranties, service agreements, and billing statements.
It helps to complain as soon as you know you have a problem. The more recent your experience, the greater the weight your complaint will carry. Also, memories fade, records get buried, and work staff gets replaced.
- If you’re not getting results, take your complaint up the corporate ladder.
- Ask a customer service rep, “If you can’t help me, who can I call or write who has the authority to help?
If it seems you are being neglected, apply leverage by complaining on social media, also known as Twitter shaming.
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I tried to buy from a business and struggled to pay. By the time they realised 2 days later, it was already too late. Time is of the essence and that’s why I am sharing this with businesses, so we can be more time-bound with our customer engagements
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