EMOTIONAL

There are four emotional strategies in workers who are handling customers or clients:

• Deep Actors, who feel what they show, are emotionally healthy and aren’t disconnected with themselves. The genuineness of their emotions makes them authentic and trustworthy.

Our emotions can be easily transferred to another person without us even knowing about this. This can also happen through large-scale social networks without in-person interactions or nonverbal cues. Our negative emotions such as anger are transferred more easily than positive ones. 

Schools are supposed to be able to adjust to their students' needs and requirements throughout the year.

Especially in times of crisis, the technique called social-emotional learning is a must that schools have to integrate into their teaching system: acknowledge the experiences that stud...