Learn more about teamwork with this collection
How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
The weirdness of it
Reaching out privately to a colleague can feel weird because making the active decision to initiate a conversation usually creates the expectation that you want something.
So explain why you're reaching out. Always give a reason why you want to talk to someone. Also, send one message, then wait for a response. And if someone continually doesn't respond when you reach out, take the hint.
161
2.19K reads
MORE IDEAS ON THIS
Conversation starters: Be vulnerable
Explain that you just want to say hello.
This is usually enough to remove the weirdness of just saying "hi," especially if you frame it using a little humor.
144
1.94K reads
Conversation starters: Reach out
Reaching out and offering your help to a new colleague, for example, is a great way to start a conversation.
It can feel weird, but in a remote setup, this is the only way these chats will happen.
131
1.97K reads
Don't mind the delays
Sometimes people will respond immediately. But sometimes they won't, and that's okay.
Everyone has things to do, and that means they will not be responding to every message right away.
124
1.79K reads
Respect people's status
A status is a good way to let people know that you're doing focused work or that you're otherwise unable to respond.
Don't reach out to chat when someone is busy.
124
1.87K reads
Conversation starters: Respond privately
A great way to start a conversation with a teammate is to respond privately to comments made in public channels.
For example:
- Your comment was very funny!
- Great job on solving that tricky issue!
- Thank you for answering my question, I appreci...
170
1.94K reads
CURATED FROM
CURATED BY
Related collections
More like this
5. Average response time
Average response time is a major metric and goal that social media support teams should use. You should know how long it takes for a rep to respond to a customer's message on social media and how long it takes to solve the issue.
Ultimately, this will help you keep track of reply wait times...
The problems of First Speaker Syndrome
→ People respond instead of think.
When someone shares their first thoughts, we frame what we say next based on a response to that.
→ We run with tangents.
One person’s opinion can easily send us off into a tangent or in a cer...
The distractions of daily communication
Handle email and communication to stay productive:
- Be concise in every response to reduce the time spent on communication.
- If a response has the potential to require a discussion, make it a phone call instead.
- Schedule time for emails. Leaving the e...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates