VERA F. BIRKENBIHL

Someone may be hard to manage due to new external factors or something in your own management style. If you can look at a problematic situation holistically and gain insights into why someone is acting a certain way, that can lead you to a constructive solution.

No one is going to engage in a serious debate with you when you look prepared for an academic beat down.

If someone attacks your work in a nasty way, don't get angry. Say instead something like:  “it’s interesting that you should say that because my research (cite some book or blo...

When someone makes a rude comment and then says, “I’m just being honest,” it isn't always constructive criticism or even true.

Someone who gives you genuinely constructive criticism is actually rooting for you. If you respect this person & know them to be genuine, you will ...