GOAL
Continue to nurture relationships with your customers so you can remain in their minds.
STRATEGIES
TACTIC
Remarketing ads to existing customers on social media is a great way to encourage them to make a repeat purchase. You can also stay connected with your customers by making them feel like they are part of your brand community. One way to do this, is by developing social media content that relates to the purchase that they have made.
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A graphic representation of the process through which people go from learning about a brand to becoming a loyal customer
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Similar ideas to Loyalty
GOAL
Capitalize on the interests people have already shown.
STRATEGIES
Another way to measure the success of your social edia customer service is to look at the number of inbound messages. How often do people use social media tools to reach out versus calling or emailing?
This will help you keep tabs on your social media customer service and keep your team pr...
GOAL
Provide your potential customer with more detailed information to set you apart from the competition and help build their trust and confidence in your brand.
STRATEGIES
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