'Hello' is a word that brightens up everyone's day. Therefore, whenever a tense situation emerges, just clam down the spirits by introducing your own sentence with a simple 'Hello' and you will see how completely miraculously things will just get better.

Even though most of us perceive the usual 'How are you?' question as being very polite and necessary, recent research has shown that, on the contrary, this irritates the other person.

As it is only a formal and, therefore, cold way to establish a first connection, better just drop...

When writing emails or even in speaking, individuals, tend to use quite a lot the word 'just'; while it is a polite term, 'just' suggests also insecurity and the need to ask for permission.

Therefore, whenever you are try to show some authority, go for another word. It is safer.

We were taught, from the very first years of studying English, that 'any' and 'some' can be used in similar sentences. However, conversation analysts have come to the conclusion that 'any' usually meets with resistance, whereas 'some' will lead to a better response. This might be because 'any' is...

There are a few known tips to successfully lead almost every discussion. First and foremost, one should show that he or she listens actively to the other person.

One way to do this is by using sentences such as 'It seems like what you are saying is...'. After all, eve...

Choosing wisely your words can actually be the key to a successful negotiation.

For instance, the use of 'willing' in phrases such as 'are you willing to come for a meeting?' has the surprising positive effect to make people want to respond affirmatively. For an even better result, tr...