Being Inspiring - Deepstash

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How to Set Communication Goals to Improve Your Social Relationships

Being Inspiring

Your enthusiasm, energy, empathy and sincerity speak volumes and add to your verbal and non-verbal communication.

Your actions too, speak louder than your words. Do the deeds and say the words that inspire others.

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business
  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes
  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

SMART goal-setting framework

Set goals that are:

  • Specific: It will be easier to see what you need to accomplish.
  • Measurable: How will you know when you’ve achieved your goal?
  • Attaina...
Locke and Latham’s 5 Principles of Goal-Setting
  1. Clarity: clear goals help with understanding the task at hand.
  2. Challenge: the goal should be challenging enough to prove motivating, but not impossible to achieve. 
  3. Commitment: involve your team in the goal-setting process.
  4. Feedback: measure your progress and seek advice.
  5. Task complexity: be careful in adding too much complexity to your goals as it can impact morale, productivity, and motivation.
Objectives & Key Results (OKRs) framework for goal setting
  • Objectives – This is what you hope to accomplish. Objectives usually take the form of broad goals that are not measurable (that’s what the Key Results section is for).
  • Key Results – Based on objectives, the key results are almost always defined with a specific number.
Why Set Personal Goals
  • You are in charge. Personal goals force you to take responsibility for the actual efforts and progress.
  • You see the small steps leading to a big picture: big goals c...
“Which? Why? What? How?” Technique

... for choosing personal goals. Ask yourself these questions:

  1. Ask yourself which aspect of your life you would like to change most.
  2. Think about why you want to change this.
  3. How will that change make you feel? Determine what exactly will make you feel this way.
  4. Ask yourself how you can make this happen and then make it your personal goal.
The Life Balance Chart Technique
  • Draw a chart. Write down each of the various areas of your life (family, health, self-development, career, relationships) in a new column or line.
  • Assess your current happiness level in each of these categories by giving it a score from 1 to 10.
  • Think what will make you be fully satisfied with these areas. Write down your ideas – you will be able to transform them into personal plans.