Next time you experience a stressful situation or when you must deal with an aggressive person, do the following: Detach from the person and situation. Tell yourself you're observing the situation.
You never want to get emotionally involved. That's the most important thing if you want to be more assertive. And once you're detached, you simply get to the point. I know this sounds vague, so let me give you an example.
The other day I called a construction company that's supposed to fix a leakage problem I had at my apartment. The guy tried to brush me off and wasn't too subtle about it: "We don't have anyone right now."
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