In the past, if something like this happened, I would say, "Okay. When can you send someone over?" And then I had to wait. That's classic passivity.
In this world, you have to be assertive to get what you want. You don't have to act like a bully, but you have to be a little demanding. I see it as honesty. I was simply honest with that guy. I had a problem that needed to be fixed.
When we become more assertive, we need to be careful not to overdo it. Otherwise, we risk becoming aggressive or overly dominant. Recent research showed that informal leaders were more liked and respected when they had "a moderate amount of assertiveness and warmth."
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