deepstash

Beta

Get an account to save ideas & make your own & organize them how you wish.

STASHES TO GET YOU STARTED

© Brainstash, Inc

deepstash

Beta

How to Answer an Unanswerable Question

Practice Your Tone and Delivery

When you are in the limelight, you are the message. Your words form a fraction of the entire message of yours, which includes your voice tone and pace, body language, and your expressions.

It’s a good idea to convey confidence and conviction if you are sure about the issue.

235 SAVES


This is a professional note extracted from an online article.

Read more efficiently

Save what inspires you

Remember anything

IDEA EXTRACTED FROM:

How to Answer an Unanswerable Question

How to Answer an Unanswerable Question

https://hbr.org/2020/04/how-to-answer-an-unanswerable-question

hbr.org

6

Key Ideas

Acknowledging Your Anxiety

When dealing with difficult conversations, if you are already anxious, any further expectations from others will intensify whatever you are feeling.

You need to address your own emotions by sharing them with your close friends and loved ones, so that you don’t get triggered while playing your role of a leader or parent, where you can transmit your negative feelings and pent-up emotions to those who look up to you.

Listen to the Unsaid

Sometimes, people are not able to articulate well their needs. Other times, the different questions being asked by our subordinates point to a single underlying problem.

Rather than getting triggered by the repeated questions that sound similar, or deflecting them, a better approach is to acknowledge the underlying problem, and provide an honest and clear answer, while providing a genuine reassurance.

Help Others Find Strength

One of the most empowering things leaders can do in the face of unanswerable questions is to use broader questions to draw out people's deeper concerns.

In doing so, you may end up helping others discover their own strength, which works far better than offering the answer you think they want.

Do not Critique The Questions

Being angry or judgemental towards a question is a sign of instability and weakness. Being defensive when you are an authority figure makes you dismiss other people's feelings and shut down their trust and engagement towards you.

Be honest, compassionate and acknowledge what you don’t know.

Practice Your Tone and Delivery

When you are in the limelight, you are the message. Your words form a fraction of the entire message of yours, which includes your voice tone and pace, body language, and your expressions.

It’s a good idea to convey confidence and conviction if you are sure about the issue.

Recover Fast

If you make a mistake, apologize promptly, and set towards a correction path, taking valuable feedback on the fly, and improvising without wasting precious time.

It will make you more human and likeable, and works even if your answers are not precise.

SIMILAR ARTICLES & IDEAS:

Uncertainty Triggers Fear

Constant communication with the team is crucial for a manager, and the current state of affairs, when the world is in turmoil and most employees are sitting at home, it is increasingly difficult fo...

Two Tasks of a Manager

  • The first task for a manager is to be transparent, explaining to the team exactly what is known, and what isn’t known, and not to keep any team member in the dark.

  • The second task is to provide hope and a sense of possibility to the employees facing an uncertain future ahead.

Steel Yourself

Before any word is uttered to the employees, you need to understand your role and channel your leader 'avatar' in a time of crisis, as if preparing for a battle. Your steel nerves will be contagious(!) to your team members. You need to sound convincing, and it’s a good idea to follow the basics, like eating well, plenty of sleep and regular exercise.

6 more ideas

Discovering your purpose is a process

Discovering your purpose is a process

Getting clear about your purpose means relating with the sources of meaning, joy, and inspiration that exist within you. Defining your purpose is the work of being truly aware of what you l...

The four pillars of Purpose

The qualities that lead to a strong sense of purpose are awareness, values, aspirations, and congruent behaviors.

To activate them, the process looks like this: use awareness to connect with what’s alive within you; intention, to visualize your best life; alignment, to match your actions with your values; and resilience, to unhook from rigidity.

Awareness: paying attention to what you're experiencing

Awareness simply means paying attention to the experience you are having as you are having it.

You can practice awareness of your own sense of purpose simply by taking the time to acknowledge the thoughts, emotions, and physical sensations that appear when you consider your life and what purpose means to you.

3 more ideas

Clarify the question

Make sure you're not assuming what you're being asked and take the  time to really understand the question.

Insert parts of the question in your answers, but never repeat the negative la...

Take thinking time

When you're faced with difficult questions, make sure you buy yourself enough time to determine how you want to respond.

Repeating of rephrasing the question could give you some extra time for thinking about how you want to answer.

Answer part of the question

Find a part of the question you are comfortable answering if answering the whole question is not an option.

This may sometimes be enough to satisfy the other person.

6 more ideas