Conflict in leadership and life is unavoidable. Instead of seeing conflict as something to be avoided, see it as an opportunity to achieve greater levels of fulfilment.

• Take the time to really listen before you jump into the conversation.
• Pause befo...

• Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
• One-size-fits-all communication. Different people have different needs and expectations.
  
• Avoiding the difficult convers...

One needs to figure out their own style and change it if needed. One can take a few seconds before responding and reflect upon what they have listened to with intent.

The first step is to validate the person’s feelings, making them feel heard and listened to. The listening part is even mor...