Learn more about personaldevelopment with this collection
How to network effectively
How to read body language
How to find common ground with others
Assumption questions
You can use them to guide the conversation in a way that leads a person to open up.
- How they work: you make assumptions about someone based on your observations and see if you are right or not.
- How they help you: these questions show that you pay attention and care about what is being said. And if the assumption is wrong, they will react to it; you can use this reaction and start a new related conversation.
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Reducing your personal filter
The reason we are afraid to open up, to share some things is the fact that we are afraid of how others will react.
If you want to make someone be comfortable in your presence and feel safe to open up, consider reducing the filter you use for "judging" the world around you.
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Share something weird
To show that someone is safe to open up with you, share something that is considered to be somehow weird. Just be careful to not seem too crazy.
Sharing something slightly odd about you will signal to the other person that you don't really care about what others think and also that you...
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Make sure your value is high enough
The higher your value, the easi...
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Why we use small talk
So instead of talking about what we really want, we put on a sort of filter and spend the time discussing the weather, classes or sports, because all these are safe topics.
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Problem solver. Award-winning reader. Devoted food geek. Certified travel evangelist. Incurable explorer.
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Good Customer Discovery Questions
Customer Discovery questions are open-ended & nonspecific. You are letting the customer lead the conversation & tell you about their struggle. Example questions:
- Tell me how you currently do _____________________.
- How is that proc...
Tips For Better Listening
- Use your eyes – To better understand others, pay attention to body language clues, such as your conversation partner protectively crossing his or her arms.
- Embrace a “beginner’s mind” – Remain open-minded, letting go of any assumptions of your own ...
How to ask better questions
- Ask open-ended questions: they unlock more information from people
- Ask “why” 3 times: the easiest way to deepen the level of a conversation
- Ask about specifics, not generalizations
- Frame questions around a person’s reactions to experiences...
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