Watch: Simon Sinek on How to Lead Through Crisis and Change
Too many leaders are trying to lead by email. We need humanity more than well-articulated emails.
Call your employees and ask them how they are doing. Take the time to listen to them. Treat them like friends. They should feel heard at the end of the call. If it is a larger company, check in on your leaders, and lean on them to check in on their teams.
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The goal of listening is to make the other person feel heard. Listening is understanding where emotions come from, and it is not always rational. It is based on experiences and perspectives.
We all have biases and blind spots. That makes it essential to have uncomfortable conversations with the different races in your company. Vulnerability is the best way to start these conversations to determine if you do things right or wrong. Ask them to help you get it right if you have made mistakes.
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Sit in on as many calls and meetings as you can, and don’t be shy about doing so. Make sure that the team understands that you’re doing it for learning purposes only, so your actions aren’t misconstrued as micromanaging.
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1:1 meetings matter. It is important to nurture that essential employee-manager relationship. But it still not easy to get right.
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The goal of an effective 1:1 is not an update from your direct report or for you to lay down some instructions. It's a conversation. It's a chance to hear about your direct reports' ideas for your product, their career goals, and possibly their opinion of their performance.
Keep a list of three potential topics ready for discussion. When they say they have nothing to discuss, you can jumpstart the conversation with one of your items.
Your most precious resource is your own time and energy. When you spend it on your team, it helps build healthy relationships.
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