Empathy and teamwork - Deepstash

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Empathy and teamwork

When a boss is yelling at people or being short with them, talk to them behind closed doors and say, "Hey, you were really short with us in the meeting. Are you OK?" Try and get across that you think they're acting out of character and you want to check on them.

Remember that your boss is human too and want to feel heard and feel like they belong. Inquire about your boss as a human being, perhaps ask them what they did for the weekend. We don't know why they're bad leaders - they may be under pressure or don't realize they're bad.

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A long-term response

Global crises are always challenging to navigate. When the time for immediate response passes, we have to dig in for the long haul.

Factors that influence operations going forward will ...

An employee-driven approach

Employees' health and well-being should come first. There may be a perceived choice between productivity and well-being. But, engagement is a natural by-product of well-being.

People are worried about health, job security, their kids' education, life on the other side of the crisis. Micro-managing will not create focus. Tactics like time-tracking software will only compound the problem. Instead, focus on easing their fears. The more distractions we as leaders can clear away, the more effective our people will be.

Guiding principles for a crisis response
  • Part of the response is to hold performance and growth check-ins to acknowledge the contribution each employee is making and help them manage their longer-term professional goals.
  • Err on the side of overcommunicating. Create a communication plan and be consistent. E.g., a daily email from the heads of each unit, or video messages from the CEO. Share even the bad news, to prevent employees from inventing their own stories to fill the void.
  • Keep a tight feedback loop. Know how your employees are coping, how their work is affected, and how they think leadership can help.
  • Be mindful of the resources you're consuming. Don't consume additional masks, disinfectants, and other supplies that hospitals need.