Getting everyone to follow the norms

It's normal to expect that these rules will be bent or broken. The transition from unspoken to written norms can be smoother when it is decided in advance how to deal with the offense.

If you don't call attention to that norm, you inadvertently create a second set of norms.

At a new job, in order to get to know more about how the palce overall works, most new employees talk to lower-level people because they perceive that they are more attentive to social norms. 

• What are typical work hours?
• Do teammates do things together outside of work?

Time is precious, so it pays to hook the audience with the main idea and give them a strong reason to continue listening. Your colleagues may be already overwhelmed with deadlines and demands made by others and will appreciate your clarity and brevity.

Delivering a new ide...