It's normal to expect that these rules will be bent or broken. The transition from unspoken to written norms can be smoother when it is decided in advance how to deal with the offense.

If you don't call attention to that norm, you inadvertently create a second set of norms.

Every team has rules, but few are intentionally crafted. This could have a negative impact. For example:

• In a team of two, it's easy to create short back-and-forth emails. As more team members join, it becomes more complex keeping everyone in the loop. E...

Setting up norms is easiest when the team is first created. It may take a special meeting at the start, but it saves time and diminish problems down the road.

Shifting group norms in an established team is possible, too. Cultivate positive behavioral expectations on high-f...

Creating norms requires the buy-in from most of the team members, including leadership.

The entire team needs to be engaged in the process for it to work very well.

Group norms are most effective when everyone follows them. If everyone agrees to the norms laid out, it will be easier to hold each other accountable.

It is important to post your norms somewhere visible and refer to them often.

Group norms are the set of informal and formal ground rules that specify how people interact. The rules help members of the group determine how to behave. Advantages of clear ground rules within teams:

• Meetings and communication are more constructive.

When managers don't provide clear direction, employees will fill in the details with assumptions. However, what managers require may differ greatly from what the employees think their managers expect.

To avoid confusion, write down straightforward objectives and guidelines that are...