Lead With Truth

When the ones around you lose their patience and start taking it out on you regarding things only they are responsible for, show compassion. Being compassionate towards other always goes a long way. And it almost always pays off, as when the storm has passed, people remember who helped them patiently.

Whenever you meet someone else in distress, make them go through the below filter in order to get to the root of the issue:

• How can I help?
• I am sorry things did not work out as expected
• Please take your time to think about all this and let me know if you need me
  It might not make any difference to you, but it will mean a lot for them in these moments.

Take note of your audience's preferred method of reasoning and decision making, then tailor your advice accordingly.

Avoid long, descriptive explanations and break things down with simple analogies. Use analogies based around common knowledge or things you know your audience would be knowledgeable about.

1. We might want to assess the actual harm and find out the depth of the wound.
2. Don’t say ‘Why are you so mad?’, but frame it as ‘What did i do?’
3. Don’t gaslight the problem, but say something supportive, realistic and helpful, like you understand and feel ashamed that you have committed this mistake, but you can make it better.
4. Don’t put the problem on the backburner, or procrastinate on the ‘talk’. We need to handle the offence better or our handling becomes the offence.

1. Take responsibility instead of making excuses or being defensive, or worse, accusing the other person subtly.
2. When words touch an emotional wound, we don’t need to delve deep and try to clear our name. Feelings are different from facts, and we can forget about an objective discussion now.
3. Be genuine in your words, body language, vocal pitch and facial pitch. Try to talk face-to-face and not by text or email.
4. Make a case for the mistake not happening again by educating yourself, and then reassuring the hurt person.