The Empathy Gap: Why People Fail to Understand Different Perspectives - Effectiviology

• Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
• Hot-to-cold empathy gaps. Someone in this state might be passionate about a topic but fail to understand how other people feel that are not passionate about it.
• Intrapersonal bias. An interpersonal empathy gap occurs when someone struggles to consider their own thoughts, emotions, and behaviors.
• Interpersonal bias. An interpersonal empathy gap occurs when people battle to consider someone else's thoughts, emotions, and behaviors.
• Retrospective bias. A retrospective empathy gap occurs when people fail to understand why they acted emotionally in the past.
• A prospective bias. A prospective empathy gap occurs when people fail to predict the future behavior of someone who doesn't care about the same thing as much.
• The outgroup empathy gap. This is a cognitive bias that causes people to be more empathic towards members of their ingroup than toward people in their outgroup.

The way we process and make decisions depends on our current mental state.

When we are angry, we struggle to understand the perception of someone who doesn't care about the same thing because we are in a different mental state than they are. Empathy gaps toward people in one's outgroup can be because of a need to form boundaries around one's social group.

• Visualize different mental states and perspectives. Visualize how you will feel and think when you are in a different mental state. This technique is also helpful to understand someone else's feelings and behavior.
• Explain the different perspectives. When you try to reduce someone else's empathy gap, it can be helpful to explain different perspectives to the one that someone is experiencing at that moment.
• Consider past actions. We often forget how we behaved in the past, despite being a strong indicator of how we're most likely to think, feel, or act. If you know from past action that you won't be able to resist the pasty in the breakroom at work, ensure to eat something healthy before you get there.