4: Problems
Problems are issues that stop us in our tracks and take precedence over everything else. Though the number of problems we have is small relative to the number of incidental and routine tasks we have, problems are the work we often find ourselves managing from day to day. A flat tire, a sick child, a broken tooth, a friend in a crisis. Problems usually don’t end up on our to-do lists because we don’t plan for them, and we usually have to take care of them immediately. The best place for problems to live is somewhere else, far away from our personal, family, and business lives. While problems are a part of life, bucketing our work by the four types of tasks and managing each bucket can prevent preventable problems and minimize and contain unpreventable problems .
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