Ensure The Content Is Worth Listening To - Deepstash

Ensure The Content Is Worth Listening To

An effective communicator needs to mould the message to ensure (sometimes in real time) it is listened to.

Make sure people are not rushed into an already made decision, and the main point is not put forth as a blunt statement. A meaningful dialogue with intelligent questions should be encouraged.

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While speaking to groups, a leader tends to be formal, and is distracted by the large crowd, failing to create a deep level of intimacy.

The trick to effective communication is to deliver the message as if one is talking to an individual. This makes the speech emotionally genuine, with each listener able to grasp the energy and attention, as they would if it was a one-on-one communication.

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A leader can gain much from simply focussing on the other person and listening carefully.

A common mistake many leaders make is to make their communication a one-way street, robbing other people the opportunity to add value to their ideas and decisions. Listening to your audience/peers is a great way to get their attention, provided the leader is not multitasking at the time.

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Any communication can only have the intended impact if the basic understanding of what is the core takeaway from the conversation is well prepared. Instead of preparing a speech, prepare the basic talking points, focusing on the main purpose for the effective communication of the message.

Avoid using too much jargon or ‘business speak’ which can come across as insincere and alienate many listeners.

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Active listening may be your most important skill set. Here is how to practice it:

  1. More listening less talking.
  2. Do not answer a question with a question.
  3. Do not finish the other person’s sentence.
  4. Avoid narcissism and focus on the other person.
  5. Focus on the ongoing conversation.
  6. Reframe and summarize what the other is saying.
  7. Do not think about what your reply is going to be, while the other person is talking.
  8. Ask questions.
  9. Do not interrupt.
  10. Do not take notes.

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“People will forget what you said and did, but they will never forget how you made them feel.” - Maya Angelou

An emotional-level connect is imperative in an effective communication, without which the entire exercise is impotent. A sincere, transparent, and emotional expression of the leader goes a long way in establishing trust and effectiveness.

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Closeness-Communication Bias

Highly successful leaders sometimes struggle to communicate with people that they know well. This error is not prevalent while talking to strangers, and is called the Closeness-Communication Bias, and is due to an illusion of insight while communicating with friends or close colleagues.

There are certain strategies that leaders and managers can apply to improve their communication effectiveness.

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George Bernard Shaw

"The single biggest problem in communication is the illusion that it has taken place."

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Many leaders can mistake what is being stated as the entire information, neglecting the unspoken messages that are revealed by observing the body language of the subordinates and peers.

Paying attention to what isn't said can make a huge difference in the level of communication.

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RELATED IDEAS

  • Focus on what’s being said instead of how it affects you or what you want to say.
  • Put away your phone. It’s rude and multitasking takes away from comprehension.
  • Ask follow-up and confirmation questions. This shows you’re listening and care about what’s been said.
  • Practice reflective listening. Paraphrase in your own words the meaning of what’s being said to guarantee you’ve interpreted it correctly. By doing this, you give the speaker the opportunity to clarify what she meant to say.
  • Use positive body language: Use an enthusiastic tone, uncross your arms, maintaining eye contact.
  • Don’t judge. This doesn’t require that you believe or agree with them, it only means you understand.
  • Talk less. If not checking for understanding or asking a probing question, you shouldn’t be talking.

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Innovation

...comes with a relentless focus on experience and not being satisfied by “just getting it out.” You must take time to create a complete experience by taking your innovative idea and ruthlessly concentrating on how to reduce it to its essence. 

It’s not just about the cool new feature. It’s more about how you can simplify it to a compelling solution.

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Mind The Limitations Of Your Brain
  1. Decide important things early in the day, else decision fatigue sets in.
  2. Have snacks to keep your glucose high, else your brain will respond more strongly to immediate rewards.
  3. Sleeping or working on something else let’s you unconsciously work on complex problems.
  4. Consider options in a foreign language and look at them as if you were somebody else.
  5. Treat yourself for making a choice that benefits you more long-term instead.
  6. When making choices about the future, we tend to assume that how we feel now is how we’ll feel forever. 

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