You can’t experience everyone else’s lives to fully understand them, but you can listen. Put aside your preconceptions or skepticism and allow the person you’re talking to a chance to explain how they feel.
Take up a contrary position to your own: If you think your boss is being unreasonable, try defending their actions in your head.
Understanding is key to having empathy. When someone tells you about an experience that’s not your own, take some time to mull over how your life might be different if you experienced that on a daily basis.
It's a shame so few of us are taught the basics of how to interact constructively with each other. If you never were, we're here to help. Unlike topics like math or science, social skills are more of a "learn on the job" kind of skill.
Most of us would think that emotional intelligence may not have to do much with a company's bottom line, but when you have a great leadership team who possess and utilize effective emotional intelligence, your organization as a whole will greatly benefit.