Practice Empathy

It gives us the ability to put ourselves in other people’s shoes so we can see and feel from their perspective:

• Listening to how you're colleagues explain what they are thinking will give you valuable context.
• Showing sincere appreciation and celebration of others...

Use these strategies to minimize unproductive conflicts, navigate uncomfortable conversations and build empathy with others:

• Practice – Spend a moment trying to take someone else’s perspective. Imagine how you’d feel if you were in another person’s s...

The first barrier to changing someone’s view is arrogance. If you call out their ignorance directly, they may get defensive. A better approach is to let them recognize the gaps in their own understanding.

Trying to explain something complex can be a humbling experience—even...