Being Smart is Not Enough
Most companies hire the smartest people they can find, as they look for candidates who can provide innovative ideas, do the best kind of ‘coding’ or make a great presentation/report.
What hiring managers overlook and often ignore are the predominantly social people who ‘talk’ a lot, and are always on social media, assuming them to be a useless, unproductive lot.
SIMILAR ARTICLES & IDEAS:
Just like a chain is only as good as its weakest link, a product or service is only as good as they are when they malfunction or break.
We all are programmed to focus on the winning streak, skyrocketing valuation, and great success. What is more instructive and enlightening is to observe what happens during the rough times.
From a customer's standpoint, the reputation of a company is made or broken during the time there is a problem or a crisis.
If a faulty product or service results in endless customer care calls that lead nowhere or jumping legal loops, then the customers will take their business to some other company.
We all make decisions. However, few of us realize that the process we use to make decisions is more important than the analysis we put into the decision.
When it comes to decisions, organizations rely on gathering data and analyzing the decision. People believe that analysis reduces biases, but most business decisions made this way turned out to be poor decisions.
Research shows that good analysis from managers who have good judgment won't necessarily produce good decisions.
Analysis alone does not yield good decisions as the people who put it together have a subconscious bias and interest in a particular outcome.
Instead, a disciplined decision process involves guarding against decision-making biases by exploring and discussing major uncertainties or discussing contradictory viewpoints.
In many ways, technology improves and enriches our lives. Yet, there is a sense that we have lost control of our technology in some ways and end up victims of its unintended consequences.
When we introduce a new piece of technology, it is wise to consider if we are interfering with a bigger system. If we do, we should reflect on it's wider consequences.
But, if the factors involved get complex enough, we cannot anticipate them with accuracy. Understanding revenge effects is mostly a reminder of the value of caution and not of specific risks.