Ideas from books, articles & podcasts.
When dealing with difficult people, the amygdala in the brain, responsible for processing emotions, perceives them as a threat. This triggers the fight-or-flight response.
We either try to fight the behavior or flee from the situation without solving the problem. The interaction can release stress hormones that lead to a pounding heart, tense muscles, and anxiety. It can also drain us of energy and lead to overthinking.
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“Never attribute to bad intentions that which is adequately explained by ignorance, incompetence, negligence, misunderstanding, laziness or other probable causes”
We are social creatures who desire validation. We feel good when others share our belief system. But we feel dejected when others do not value our inputs, crush our ideas, or ignore what we have to say.
These difficult people act in undesirable ways and give us permission to pass judgement...
We view the world and the people in it from a specific paradigm.
How we relate to someone is driven by our personality, expectations, background, and experience. Why we find someone difficult is then a very personal affair.
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“Never attribute to malice that which is adequately explained by stupidity”
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The product company partners with multiple teams, serve customers and end-users. As a result, disagreements are inevitable in a product manager's daily interactions.
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