How to build trust with employees (especially when you can’t see them)
In the office, employees are given the tools they need to do their jobs. The same should apply when they work remote. They should have access to the right materials, equipment, and information.
Recreating an office setting also means offering several methods of communication, such as video conferencing.
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From online learning for school kids to contactless delivery of Amazon products, the ongoing pandemic has already shown us many social, economical and cultural changes.
Embracing change and the new ways of doing things that were not feasible or acceptable earlier is the way forward, and makes us ready even in times of uncertainty.
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The single biggest mistake companies can make is to opt to be remote-friendly instead of remote-first. Companies often accept the idea that remote is the future of work without creating an inclusive culture to ensure it works for everyone.
Hybrid companies function best when the entire company is optimized for remote work. Successful hybrid teams set up processes to help their remote workers thrive alongside their office teammates.
Leadership must acknowledge the various challenges remote workers face and create solutions. Create a remote work policy that keeps remote workers and contractors from feeling like second class team members. Remote workers should feel fully connected and not missing a thing.
Accept that you have to put in place remote work systems, even if more than half of your employees ultimately revert to office-based work.
Intentionally design for the same interactions that would otherwise happen if people were in the office.
Your people need to feel your presence as a leader as they will have fewer opportunities to see you face to face when they work remotely.