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How to build trust with employees (especially when you can’t see them)
In the office, employees are given the tools they need to do their jobs. The same should apply when they work remote. They should have access to the right materials, equipment, and information.
Recreating an office setting also means offering several methods of communication, such as video conferencing.
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Our focus and attention span is our most important asset, and the constant disruptions keep derailing us from our activities, with our brains shifting and wandering all the time.
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Just jumping from one task to another in your to-do list or calendar does not help the mind absorb anything or learn.
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From online learning for school kids to contactless delivery of Amazon products, the ongoing pandemic has already shown us many social, economical and cultural changes.
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Most companies embracing remote work also have dedicated headquarters. But remote-ish teams have even more communication and collaboration challenges than fully remote teams.
...The single biggest mistake companies can make is to opt to be remote-friendly instead of remote-first. Companies often accept the idea that remote is the future of work without creating an inclusive culture to ensure it works for everyone.
Hybrid companies function best when the entire company is optimized for remote work. Successful hybrid teams set up processes to help their remote workers thrive alongside their office teammates.
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Key Ideas
Accept that you have to put in place remote work systems, even if more than half of your employees ultimately revert to office-based work.
Intentionally design for the same interactions that would otherwise happen if people were in the office.
Your people need to feel your presence as a leader as they will have fewer opportunities to see you face to face when they work remotely.