Conversations With Open-Ended Questions

Avoid questions you can answer “yes” or “no”. They are closed-ended, don’t generate discussion and they rarely yield any insight. 

By asking open-ended questions, you get far more interesting insights. They invite reflection and start discussions.

A mediation mindset is a place for trying to get to the root of an issue. That might mean proceeding without an agenda and just trying to learn more. 

Use open-ended questions: "Can you tell me why?” Keep the questions to six words or fewer. And don’t think too much. Just...

Being a good listener is not about getting the facts about what made them upset. It is to be supportive, offer encouragement, and empathize.
Ask open-ended questions to communicate that you're interested in them. Avoid questions beginning with 'Why' and use 'What' or 'How' instead....