The most significant feature is to be attentive and engaged with the speaker and the whole conversation.

Subtle body language, such as nodding, making eye contact and leaning forward create a difference to someone who’s sharing their feelings.

Someone’s smile activates the smile muscles in your own face, while their frown activates your frown muscles. We can discern whether someone is smiling even if we can’t see them.

Your smile is something to think about even if you are delivering feedback over the phone. Smile appropriatel...

1. They display genuine interest in what their partner is saying. They actively listen, rather than simply waiting for their own turn to speak.
2. They demonstrate attention by looking directly at the speaker.
3. They ask questions and go deeper into topics of oth...