What makes a great listener

A good conversation is only possible if you are really listening. Stephen Covey writes that most of us don't listen with the intent to understand; we listen to reply.

Part of the pleasure of better-quality conversations comes from being curious. If you struggle listening t...

Pay attention to what people say. Listen to understand and focus on the speaker instead of thinking ahead to your reply.

• Focus on what’s being said instead of how it affects you or what you want to say.
• Put away your phone. It’s rude and multitasking takes away from comprehension.
• Ask follow-up and confirmation questions. This shows you’re listening and care about wh...