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Why some companies fail at remote work
Companies that fail at remote work focus too much on technology and too little on the process. Successful remote work is based on clear processes that support three core principles.
- Communication: The ability to exchange information.
- Coordination: The ability to work toward a common goal.
- Culture: A shared set of customs that foster trust and engagement.
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Remote workers should be working in harmony, but people often don't know what others are doing and how everything fits together.
- Create formal processes that simulate the informal way; for example, stopping by a colleague's desk or eating lunch together. These interactions serve as c...
It can be difficult to explain complex ideas. The lack of face-to-face interaction limits social cues, which may lead to misunderstandings and conflict.
- To avoid miscues and misinterpretation, match the message with the medium. Videoconferencing is the next best tool...
Remote workers who rarely meet with their teammates face to face tend to focus on tasks and ignore the team. A culture is vital to foster engagement and sustain performance over the long term.
Establish trust. Affective trust (based on feeling) is tricky to build virtually...
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Before the Industrial revolution, everyone worked out of their home and sold their goods from there. With the Industrial Revolution came the need for automation and factories, and employees had to commute to a factory to complete their work.
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A sense of connection and belonging are sentiments that are helpful for building “affective trust” – a form of trust based on emotional bond and interpersonal relatedness.
It varies from the “cognitive trust” – which springs from reliability and competence. Both are influential to pe...
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There are mainly two ways to communicate within a company: synchronous and asynchronous communication. While the second type has always been widely practiced, as face-to-face meetings or any other in-person communication, the second type is just slowly being discovered.
In fact, asynchr...
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