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Companies that fail at remote work focus too much on technology and too little on the process. Successful remote work is based on clear processes that support three core principles.
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It can be difficult to explain complex ideas. The lack of face-to-face interaction limits social cues, which may lead to misunderstandings and conflict.
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Remote workers should be working in harmony, but people often don't know what others are doing and how everything fits together.
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Remote workers who rarely meet with their teammates face to face tend to focus on tasks and ignore the team. A culture is vital to foster engagement and sustain performance over the long term.
Establish trust. Affective trust (based on feeling) is tricky to build virtually.
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