Why Remote Work Thrives in Some Companies and Fails in Others - Deepstash

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Why Remote Work Thrives in Some Companies and Fails in Others

hbr.org

Why some companies fail at remote work

Companies that fail at remote work focus too much on technology and too little on the process. Successful remote work is based on clear processes that support three core principles.

  • Communication: The ability to exchange information.
  • Coordination

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It can be difficult to explain complex ideas. The lack of face-to-face interaction limits social cues, which may lead to misunderstandings and conflict.

  • To avoid miscues and misinterpretation, match the message with the medium. Videoconferencing is the next best tool...

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Remote workers should be working in harmony, but people often don't know what others are doing and how everything fits together.

  • Create formal processes that simulate the informal way; for example, stopping by a colleague's desk or eating lunch together. These interactions serve as c...

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Remote workers who rarely meet with their teammates face to face tend to focus on tasks and ignore the team. A culture is vital to foster engagement and sustain performance over the long term.

Establish trust. Affective trust (based on feeling) is tricky to build virtually...

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