Communication in a virtual environment

It can be difficult to explain complex ideas. The lack of face-to-face interaction limits social cues, which may lead to misunderstandings and conflict.

• To avoid miscues and misinterpretation, match the message with the medium. Videoconferencing is the next best tool to talking face-to-face. Small, non-urgent requests are best suited to e-mail, instant messaging, or all-in-one platforms like Slack.
• Frequency of communication matters. Provide regular updates, respond to messages promptly, be available at important times.