Marcus Buckingham on How to 'Get Specific' and Build Your Team's Resilience

"Show us up close and personal what real-world changes we will have to make in our lives, and tell us the truth about how these changes are designed to protect us. Show us in practice what our ‘new normal’ is and why, and then trust us to figure out how to live happily and healthily inside this new normal.” - Marcus Buckingham

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What Really Makes Us Resilient?

hbr.org

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Leaders Can Build Workplace Resilience by Exposing Their Team to Suffering

Buckingham says resilience levels increase the more intimately exposed your team members are to suffering. They looked at people who had personal connections affected by Covid-19 to prove this.

“Instead of downplaying the reality, tell it to us straight. Don’t rush us back to normal in an effort to assuage our fear and anxiety. Instead, describe in detail what the threat actually is." - Marcus Buckingham

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Leaders Can Build Their Team's Resilience by Getting Specific

In addition to transparently exposing our teams to tough realities, we develop resilience in our team members when we get specific about what suffering means for them. 

They looked at people who experienced changes at work related to Covid-19 to prove this.

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The ADP Research Institute’s research revealed two main drivers of resilience which are:

  1. Resilience is a reactive state of mind created by exposure to suffering.
  2. The more tangible the threat, the more resilient we become.

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The Leader's Role in Building Workplace Resilience

"Humans do not function well when our senior leaders gloss over the reality. We don’t need them to sugarcoat in order to make us feel better. It won’t. It is far more frightening, and damaging to the psyche, to downplay tough or dark realities, or to pretend they don’t exist, because then we allow our imaginations to run riot, and who knows what kind of demons we can conjure in our mind’s eye.” - Marcus Buckingham

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