How Companies Behave During Crises - Deepstash
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How Companies Behave During Crises

From a customer's standpoint, the reputation of a company is made or broken during the time there is a problem or a crisis.

If a faulty product or service results in endless customer care calls that lead nowhere or jumping legal loops, then the customers will take their business to some other company.

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When Things Go Well

When Things Go Well

Just like a chain is only as good as its weakest link, a product or service is only as good as they are when they malfunction or break.

We all are programmed to focus on the winning streak, skyrocketing valuation, and great success. What is more instructive and enl...

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Relationships When Things Go Bad

  • If your spouse stood by you during your jobless months, when there were uncertainty and stress all around, then the relationship is worth its salt. Anyone can stand beside a successful person during a good time.
  • How a partner is treated during a bitter argument is something that is...

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Decisions During A Financial Crisis

  • Companies prove their real worth when they adapt themselves to changing market conditions during a financial crisis.
  • Companies which pivot themselves and take care of their employees, customers and stakeholders are the ones that thrive.
  • If they are raising CEO bonuses and ...

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Publilius Syrus

"Anyone can steer the ship when the sea is calm."

PUBLILIUS SYRUS

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We Are As Good As Our Worst Day

Our worst day is a chance to show our best qualities, and to stand out.

What we do during the times of turmoil and crisis cannot be faked. It’s when the real ‘us’ is out there in the open, for all to witness. One cannot stall or cook up an excuse when the problem is up clo...

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Leadership During Uncertainty And Fear

Leaders who are at the helm during pandemics, natural disasters, wars, economic crises are the ones which handled the turbulent waters with their grit and resilience.

An empathic leader who provides reassurance, comfort and security during times of uncertainty is the one to bank on.

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I like movies, reading books and tea. I also listen to a lot of podcasts.

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  • I wrote overviews of what I was selling, why I thought the business made sense, an overview of my competition, why my product and/or service would be important to my customers and why they should buy or use it.
  • Once I could put the idea on paper, I gave the company a...

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