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When Things Go Well
Just like a chain is only as good as its weakest link, a product or service is only as good as they are when they malfunction or break.
We all are programmed to focus on the winning streak, skyrocketing valuation, and great success. What is more instructive and enlightening is to observe what happens during the rough times.
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How Companies Behave During Crises
From a customer's standpoint, the reputation of a company is made or broken during the time there is a problem or a crisis.
If a faulty product or service results in endless customer care calls that lead nowhere or jumping legal loops, then the customers will take their business to some other company.
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Decisions During A Financial Crisis
- Companies prove their real worth when they adapt themselves to changing market conditions during a financial crisis.
- Companies which pivot themselves and take care of their employees, customers and stakeholders are the ones that thrive.
- If they are raising CEO bonuses and firing their own employees when the chips are down, they are not to be trusted.
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Leadership During Uncertainty And Fear
Leaders who are at the helm during pandemics, natural disasters, wars, economic crises are the ones which handled the turbulent waters with their grit and resilience.
An empathic leader who provides reassurance, comfort and security during times of uncertainty is the one to bank on.
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Relationships When Things Go Bad
- If your spouse stood by you during your jobless months, when there were uncertainty and stress all around, then the relationship is worth its salt. Anyone can stand beside a successful person during a good time.
- How a partner is treated during a bitter argument is something that is remembered, not during a holiday at the beach.
- Even the boss would remember how you toiled and ground yourself during a stressful project, not when all was smooth sailing.
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We Are As Good As Our Worst Day
Our worst day is a chance to show our best qualities, and to stand out.
What we do during the times of turmoil and crisis cannot be faked. It’s when the real ‘us’ is out there in the open, for all to witness. One cannot stall or cook up an excuse when the problem is up close and personal. Our plans, preparations and behaviours show how much we care for our loved ones, and the people who depend on us.
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SIMILAR ARTICLES & IDEAS:
The spiral of silence
The spiral of silence is a human communication theory developed by Elisabeth Noelle-Neumann in the 1960s.
The theory explains how societies form shared opinions an how we make deci...
How the spiral of silence works
According to the theory of the spiral of silence, our desire to fit in with others means we will speak up if we think our opinion will be popular, or avoid expressing an opinion if it is unpopular.
The feedback loop means each time someone voices a popular opinion, the positive feedback from the group reinforces the feeling that it is safe to do so. Conversely, receiving a negative response for a divergent opinion will strengthen the view that they should avoid expressing it.
The implications of the spiral of silence
- The result of the spiral of silence is that few will publicly voice a minority opinion and will instead will nurse it in private.
- The possibility of conflict makes us less likely to voice any opinion. If we want to know what people think, we need to remove the possibility of negative consequences.
- When we see a sudden change in mainstream opinions, it can be because of a shift in what is acceptable to express, not what people really think.
- Highly vocal people of a minority opinion can make their views seem far more prevalent and acceptable than they really are.
Learning By Being In Play Mode
In both children and adults, being in ‘play mode’ is an essential and overlooked factor in the quest to learn about our surroundings, discovering our capabilities and finding new information. Not h...
The Opening Of Fresh Possibilities And New Horizons
When we take away the mind's impositions, restrictions, boundaries and the preset rules of how things should be, we can relook, dismantle and reform anything including how numbers and letters are represented or structured.
Getting Stuck On Numbers
- Number structures and counting systems have several advantages and disadvantages, and not all minds think in the same way when dealing with abstract concepts.
- Getting stuck on something is a boon, as it takes us towards the first principles, of what we are essentially trying to achieve.
Understanding probability
Understanding probability will help you get a more correct picture of the world and help you make better decisions.
Most of us fall prey to the same handful of issues beca...
Assuming events are independent when they are not
When two event are interconnected, the former happening increases or decreases the probability of the latter happening.
- Your car insurance gets more expensive after an accident because car accidents are not independent events. A person who gets in one is more likely to get into another in the future.
- Most of our plans don’t go as we’d like. We get delayed, we have to backtrack, we have to make unexpected changes. Sometimes we think we can compensate for a delay in one part of a plan by moving faster later on. But the parts of a plan are not independent. A delay in one area makes delays elsewhere more likely as problems compound and accumulate.
Not understanding when events are independent
In Naked Statistics, Charles Wheelan explains: “A different kind of mistake occurs when events that are independent are not treated as such . . . If you flip a fair coin 1,000,000 times and get 1,000,000 heads in a row, the probability of getting heads on the next flip is still 1/2. The very definition of statistical independence between two events is that the outcome of one has no effect on the outcome of another.”