Tips for dealing with complainers long-term
You can't change somebody's behaviour, but you can control how you handle them over time.
- Don't ever tell them that things "aren't so bad" as this gives the message that you're not taking their pain seriously.
- Don't ever complain about the complainers (or with them). If they find out that you complain about them, you'll have a chronic complainer that also dislikes you - indeed not a good combination. If you join in and complain along with them, it increases the likeliness that their problem will never be solved.
- If it gets too much, draw the line. Tell the person that you like them, care for them and want to support them, but that you will no longer listen to how bad things are. Be sure to reward a change of behaviour by thanking and appreciating them.
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