The Timing Of A Help Offer - Deepstash

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How to Help (Without Micromanaging)

The Timing Of A Help Offer

Successful managers don’t preempt every obstacle a team member encounters but watch and listen, looking for the right time to pitch in. If someone is already stuck in the challenge, first-hand, they are engaged enough to take the advice in a positive manner.

Lending the hand at the right time makes the employee use the instructions in a better way, as if the same thing was said in the beginning, it would not have registered with them at all.

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Behaviors of highly engaged employees
Behaviors of highly engaged employees
  1. They do not use their problems as an excuse from mistakes. They don't let the problem affect their ability to perform.
  2. They know how to take accountability for their actions.
The management and highly-engaged employees

Managers create the conditions that promote the behaviors of engaged employees with the relationships they establish.

  • The bosses who individualize create a space for their employees to seek out their strengths and only ask when advice is needed.
  • The bosses who generalize will often require constant managerial intervention because they don't foster engagement-creating behavior.
Engagement-oriented questions

Asking engagement oriented questions allows the employee to be able to think for themselves and to examine situations, analyze their own performance and generate great ideas or solutions.

This method is modeled from the Socratic Method that aids in stimulating mindful observation and critical thinking.

For example: "This report has been on your desk for a while now. Are you having trouble getting the information you need to complete it? Do you need help?"

What Not To Do When Asking For Help
What Not To Do When Asking For Help
  • Instruct people.
  • Tell or imply that they should help our debt they don’t have a choice about it.
  • Using unnecessary prefaces makes people feel trapped.
  • Profusely apologi...
Reinforce A Request For Help
  • In-group: Assuring that you’re on the helper’s team and the team’s importance taps into our need to belong to and perpetuate supportive social circles. 
  • Positive identity: Creating or enhancing their recognition that they are uniquely placed to provide assistance and that they aren’t just “people who can help” but routinely helpful people. 
  • Effectiveness: People want to know the impact of the aid they will give. Knowing one’s actions have an effect is a fundamental human motivation. 
Research Results On Helpfulness
  • Studies indicate that people are willing to help more often than we expect.
  • Studies suggest that we underestimate how much effort those who do agree to help will put in.
  • Those who help others get to feel better with themselves than those who don’t.
Organizational Health

According to a decade long research, the health of an organization is based on alignment with a robust strategy, deep-rooted culture, and a clarity of vision.

The health of an organization ca...

Better Health = Better Performance

Extensive Data studies have found a link between the health of an organization and its performance.

Robust health is crucial to an organization's long term success.

The Four Organizational Recipes

Companies aligned with one of these four organizational recipes are more likely to be healthy and to deliver strong, sustained performance than those following random management styles:

  • Leader Driven
  • Market Focused
  • Execution Expertise
  • Talent and Knowledge-based