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Successful managers don’t preempt every obstacle a team member encounters but watch and listen, looking for the right time to pitch in. If someone is already stuck in the challenge, first-hand, they are engaged enough to take the advice in a positive manner.
Lending the hand at the right time makes the employee use the instructions in a better way, as if the same thing was said in the beginning, it would not have registered with them at all.
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"Never tell people how to do things. Tell them what to do, and they will surprise you with their ingenuity."
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