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Successful managers don’t preempt every obstacle a team member encounters but watch and listen, looking for the right time to pitch in. If someone is already stuck in the challenge, first-hand, they are engaged enough to take the advice in a positive manner.
Lending the hand at the right time makes the employee use the instructions in a better way, as if the same thing was said in the beginning, it would not have registered with them at all.
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Managers create the conditions that promote the behaviors of engaged employees with the relationships they establish.
Asking engagement oriented questions allows the employee to be able to think for themselves and to examine situations, analyze their own performance and generate great ideas or solutions.
This method is modeled from the Socratic Method that aids in stimulating mindful observation and critical thinking.
For example: "This report has been on your desk for a while now. Are you having trouble getting the information you need to complete it? Do you need help?"