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Emotional intelligence

EQ is the ability to objectively assess one’s own emotional state, avoid becoming emotionally compromised, being attentive to the emotional states of others, and being able to use all of this to skillfully build relationships with others.

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EQ relates to many skills crucial for long-term success:

  • Perseverance: not being brought low by a single setback;
  • Social perception: being able to understand and empathize with others;
  • Communication: the ability to talk with and understand others clearly and concisely;
  • Persuasion: being able to convince others to follow a course of action or cooperate; and
  • Cooperation: the willingness and ability to effectively work with others for the good of the team.
EQ and leadership
To effectively lead others and meet long-term goals (such as improving sustainability), leaders need to be able to influence others and get them to commit to a course of action. 

Without the ability to understand and engage with others on an emotional level, leaders are not as effective at producing results for the organization as a whole.

One of the key things to remember about emotional intelligence is that it isn’t a fixed statistic.

It’s a skill like any other — meaning that it can be improved on with practice.

Practicing emotional intelligence at work
  • Workshops and Roleplay Sessions: perspective-taking activities, to improve sel and social awareness.
  • Everyday Group Work: simply working closely together on an important project.
  • Watching Webinars and Lectures from EQ Experts.

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Questions to Measure EI in interviews
  • How do you establish trust? An environment with trust promotes higher working engagement
  • If you worked for your top competitor, how would you beat yourself?  This question could show the candidate's ability to put the good of the organization ahead their own pride.
  • Can you use a belief statement to explain the value of what we offer? Ask a belief statement that gets at the heart of what an organization or team offers.

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IDEAS

Is the measure of an individual’s abilities to recognise and manage their emotions, and the emotions of other people, both individually and in groups.

  • Working to inspire and motivate those around;
  • Focus on collaboration between team members, which creates synergy and a better experience for employees;
  • “Walking the talk,” or act with integrity and honesty with every team member;
  • Building trust: consistently acting with integrity and honesty;
  • Developing and supporting others, and celebrating their successes;
  • Building relationships, which communicates that each team member is valued.