One of the defining features of emotional intelligence is the ability to comprehend the effects of your feelings.
This is crucial for making sound, objective decisions when your pride and self-esteem are at stake.
All leaders must face situations where their emotions make a decision seem better than it is.
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Emotional intelligence makes it easier to anticipate and respond to others' sentiments.
Bad news from work can shock or dismay your employees, while good news may make them unreasonably optimistic. Emotional intelligence means you can tell ahead of time how others will react and develop a strategy to keep them grounded.
Those with emotional intelligence have an easier time assessing the emotional and psychological state of their employees.
This makes it easier to determine if someone is suffering from: anxiey, depression, grief, trauma or eating disorders. By recognizing these states, you can provide them with the support and professional resources they need to recover.
Leaders with emotional intelligence have an improved ability to gauge others' responses to their words and actions.
This makes it easier for you to tell if your employees really understand what you are saying or are confused but unwilling to say so. You can then refine your messages accordingly, developing reliable ways of communicating with everyone who works for you.
A good joke or clever play on words can cheer up dismayed employees, win over skeptical customers and draw positive attention to your brand.
If you have emotional intelligence, it will be easier to tell what people will find funny. You can also determine in which situations humor will be appropriate, finding the proper balance between serious work and lightheartedness.
A way to manipulate emotionally, used by the emotionally intelligent people, is to only show the emotions selectively, for personal gain.
Emotions are shaped according to what will influence effectively, shaping the mindsets of others as suitable to them.