Using emotional intelligence in negotiations - Deepstash
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Using emotional intelligence in negotiations

Using emotional intelligence in negotiations

  • Repeat the last 1-3 words your counterpart just said back to them - makes your counterpart feel safe enough.
  • Practice tactical empathy. Demonstrate to your counterpart that you see the nuances of their emotions.
  • Get to a “no.” Being pushed for “yes” makes people defensive; they fear a trap. 
  • The moment you’ve convinced someone that you understand their dreams and feelings is the moment a negotiation breakthrough can happen.
  • Create the illusion of control. The secret to gaining the upper hand in a negotiation is to give the other side the illusion of control. 

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Emotional Intelligence: At its core, tactical empathy requires a high level of emotional intelligence. It's about being attuned to the subtle cues in a person's voice, their body language, and the words they choose. This awareness allows you to gauge thei...

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  1. Tactical Empathy: Involves understanding the emotions of the counterpart and using that understanding to your advantage.
  2. Mirroring: This technique involves repeating the last three words (or the criti...

Emotional Intelligence In Confrontations

  • Strong self-awareness and self-management would let you control your initial impulses or any anxiety you might have around a hard conversation.
  • A highly developed sense of empathy (part of social awareness) would allow you see the situation from the other person’s point of view.

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