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SIMILAR ARTICLES & IDEAS:
They aim to reconcile a counterpart’s problems with the need to maintain the peace for society at large.
Using active-listening techniques, maintaining an open-minded approach, and building rapport to influence one’s counterpart are some of the skills used to resolve conflict and this skills can also be used on other kinds of negotiation.
“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”
To use communication skills to get a person to change from a negative behavior to a more desirable one.