5 Tactics to Win a Negotiation, According to an FBI Agent - Deepstash

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5 Tactics to Win a Negotiation, According to an FBI Agent

http://time.com/4326364/negotiation-tactics/

time.com

5 Tactics to Win a Negotiation, According to an FBI Agent
In my 24 years with the FBI we didn't rely on logic or rationale; instead we used our emotional intelligence.

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Using emotional intelligence in negotiations

Using emotional intelligence in negotiations
  • Repeat the last 1-3 words your counterpart just said back to them - makes your counterpart feel safe enough.
  • Practice tactical empathy. Demonstrate to your counterpart that you see the nuances of their emotions.
  • Get to a “no.” Being pushed for “yes” makes people defensive; they fear a trap. 
  • The moment you’ve convinced someone that you understand their dreams and feelings is the moment a negotiation breakthrough can happen.
  • Create the illusion of control. The secret to gaining the upper hand in a negotiation is to give the other side the illusion of control. 

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“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”

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"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

The Goal In Law Enforcement Hostage Crisis Situations

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