Receiving bad news
When you receive bad news, it's helpful to acknowledge that the messenger is not the cause. When we feel helpless within the situation, we often respond with anger at, or around, the person who has to let us know.
It is possible to choose a response that can help shift the situation rather than exacerbate it. Ask questions like:
- What happened?
- How?
- What now?
- What would you advise me to do?
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The idea is part of this collection:
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