When bad news is from a friend or loved one
Don't:
- Make the pain about you.
- Have a go at them. "Why didn't you...?"
- Spread gossip. If they ask, forward their message verbatim.
- Give them advice.
Instead, ask them:
- What would you like me to do? or What can I best do to help?
- Would you like me to forward your message onto others?
- Thank them for letting you know.
- Support them by keeping their spirits up.
- Listen and be sensitive to what they have asked.
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The idea is part of this collection:
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Seeking support from others
Identifying the symptoms of burnout
Learning to say no
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