Learn more about communication with this collection
Seeking support from others
Identifying the symptoms of burnout
Learning to say no
When bad news is from a friend or loved one
Don't:
- Make the pain about you.
- Have a go at them. "Why didn't you...?"
- Spread gossip. If they ask, forward their message verbatim.
- Give them advice.
Instead, ask them:
- What would you like me to do? or What can I best do to help?
- Would you like me to forward your message onto others?
- Thank them for letting you know.
- Support them by keeping their spirits up.
- Listen and be sensitive to what they have asked.
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Receiving bad news
When you receive bad news, it's helpful to acknowledge that the messenger is not the cause. When we feel helpless within the situation, we often respond with anger at, or around, the person who has to let us know.
It is possible to choose a response that can help shift the...
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