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The Six Qualities of Good Feedback

Plussing

Is a way to provide feedback and critique without creating fear or negative feelings, branded by the animation studio Pixar. 

Imagine an art director giving feedback to an animator on some sketches for Pixar’s next blockbuster movie and instead of saying something like “but the characters expression is all wrong,” they’ll frame it using more encouraging and creative words like and or what if: “what if we could make their expression more (enthusiastic, brazen, etc).

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IDEA EXTRACTED FROM:

The Six Qualities of Good Feedback

The Six Qualities of Good Feedback

https://lifehacker.com/the-six-qualities-of-good-feedback-1776302054

lifehacker.com

3

Key Ideas

Negative vs. Positive Feedback

Positive feedback isn’t the best way to drive results and negative feedback isn’t actually all that bad:
  • Any negative feedback should be clear and timely yet not so harsh as to be perceived as criticism.  
  • As for positive feedback, make sure that it doesn’t overshadow any key negative points that need to be addressed.

For feedback to be effective...

  • Be Specific;
  • Be Immediate: you wait too long, it can have less impact and make it harder for the person to grasp exactly what needs changing;
  • Tie Feedback to Goals: it gives the receiver a clear goal to work towards and reason why you’ve given them this feedback;
  • Ensure Feedback Is Actionable;
  • Use the Right Language;
  • Don't avoid it: when feedback is given openly and honestly, it can be extremely valuable for your organization.

Plussing

Is a way to provide feedback and critique without creating fear or negative feelings, branded by the animation studio Pixar. 

Imagine an art director giving feedback to an animator on some sketches for Pixar’s next blockbuster movie and instead of saying something like “but the characters expression is all wrong,” they’ll frame it using more encouraging and creative words like and or what if: “what if we could make their expression more (enthusiastic, brazen, etc).

SIMILAR ARTICLES & IDEAS:

Why Feedback Goes Wrong

  • Strong emotions on both sides;
  • A focus on character rather than on behavior;
  • A lack of clarity about what needs to change and why;
  • Negative or critical feedback threate...

Right vs. Wrong reasons to give feedback

Wrong reasons:

  • defend/excuse your own behavior;
  • to demoralize/condemn;
  • you're in a bad mood;
  • to appease a third party;

to make yourself seem superior/powerful

Right reasons:

  • commitment/concern for another;
  • sense of responsibility;
  • to guide/mentor;
  • to support/enhance.

Effective Feedback is...

  • Specific, Timely, Meaningful, and Candid;
  • Goal-oriented;
  • Focused on the future;
  • Focused on the process, not the person;
  • Isn't afraid to be negative;
  • Can be positive;
  • Doesn't assume it's right.

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Negativity bias and feedback

Receiving criticism will always have a greater impact than receiving praise.

And we remember criticism strongly but inaccurately. But although criticism is more lik...

Criteria for effective feedback

  • The feedback provider is credible in the eyes of the feedback recipient;
  • The feedback provider is trusted by the feedback recipient;
  • The feedback is conveyed with good intentions;
  • The timing and circumstances of giving the feedback are appropriate;
  • The feedback is given in an interactive manner;
  • The feedback message is clear;
  • The feedback is helpful to recipient.

Feedback

Feedback

Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. ...

Types of feedback

  • Positive vs. negative. Positive feedback confirms that someone is taking good action, while negative feedback shows what actions need to be corrected.
  • Formal vs. informal. Formal feedback is given on a set schedule, and informal feedback is short and follows after an action or event.
  • Annual vs. monthly
  • Verbal vs. written
  • Manager vs. peer

Effective feedback

Effective feedback is:
  • Objective. Don't let your personal feelings get in the way.
  • Timely. Feedback should follow when the event is still fresh.
  • Constructive. Give respect and show that you have their best interests in mind.
  • Actionable. Feedback must include immediate next steps.
  • Warranted. Give your employees room for mistakes and learn from them.

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