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The Six Qualities of Good Feedback
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Negative vs. Positive Feedback
- Any negative feedback should be clear and timely yet not so harsh as to be perceived as criticism.
- As for positive feedback, make sure that it doesn’t overshadow any key negative points that need to be addressed.
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For feedback to be effective...
- Be Specific;
- Be Immediate: you wait too long, it can have less impact and make it harder for the person to grasp exactly what needs changing;
- Tie Feedback to Goals: it gives the receiver a clear goal to work towards and reason why you’ve given them this feedback;
- Ensure Feedback Is Actionable;
- Use the Right Language;
- Don't avoid it: when feedback is given openly and honestly, it can be extremely valuable for your organization.
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Plussing
Imagine an art director giving feedback to an animator on some sketches for Pixar’s next blockbuster movie and instead of saying something like “but the characters expression is all wrong,” they’ll frame it using more encouraging and creative words like and or what if: “what if we could make their expression more (enthusiastic, brazen, etc).”
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SIMILAR ARTICLES & IDEAS:
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Why Feedback Goes Wrong
- Strong emotions on both sides;
- A focus on character rather than on behavior;
- A lack of clarity about what needs to change and why;
- Negative or critical feedback threate...
Right vs. Wrong reasons to give feedback
Wrong reasons:
- defend/excuse your own behavior;
- to demoralize/condemn;
- you're in a bad mood;
- to appease a third party;
to make yourself seem superior/powerful
Right reasons:
- commitment/concern for another;
- sense of responsibility;
- to guide/mentor;
- to support/enhance.
Effective Feedback is...
- Specific, Timely, Meaningful, and Candid;
- Goal-oriented;
- Focused on the future;
- Focused on the process, not the person;
- Isn't afraid to be negative;
- Can be positive;
- Doesn't assume it's right.
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Negativity bias and feedback
And we remember criticism strongly but inaccurately. But although criticism is more lik...
Criteria for effective feedback
- The feedback provider is credible in the eyes of the feedback recipient;
- The feedback provider is trusted by the feedback recipient;
- The feedback is conveyed with good intentions;
- The timing and circumstances of giving the feedback are appropriate;
- The feedback is given in an interactive manner;
- The feedback message is clear;
- The feedback is helpful to recipient.
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Key Ideas
Negative Feedback
Why are people scared of Feedback
Normally people react with caution and fear towards negative feedback, but it is much better than no feedback at all.
Informing the colleague/subordinate/client/customer or individual about something that is not working, is always beneficial, and builds transparency and trust.
Check how it impacts the person
The fundamental goal of giving feedback is to help the person you’re giving it to. They should realize that you are not trying to make them feel bad, and this is an exercise to help make them better.
How it impacts each individual is going to be different so a tailor-made approach is required.