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Step-by-Step: How to Give and Receive Feedback at Work

Negativity bias and feedback

Receiving criticism will always have a greater impact than receiving praise.

And we remember criticism strongly but inaccurately. But although criticism is more likely to be remember incorrectly, we don’t often forget it - almost everyone remembers negative things more strongly and in more detail.

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Step-by-Step: How to Give and Receive Feedback at Work

Step-by-Step: How to Give and Receive Feedback at Work

https://open.buffer.com/how-to-give-receive-feedback-work/

open.buffer.com

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Key Ideas

Negativity bias and feedback

Receiving criticism will always have a greater impact than receiving praise.

And we remember criticism strongly but inaccurately. But although criticism is more likely to be remember incorrectly, we don’t often forget it - almost everyone remembers negative things more strongly and in more detail.

Criteria for effective feedback

  • The feedback provider is credible in the eyes of the feedback recipient;
  • The feedback provider is trusted by the feedback recipient;
  • The feedback is conveyed with good intentions;
  • The timing and circumstances of giving the feedback are appropriate;
  • The feedback is given in an interactive manner;
  • The feedback message is clear;
  • The feedback is helpful to recipient.

SIMILAR ARTICLES & IDEAS:

Negative vs. Positive Feedback
Positive feedback isn’t the best way to drive results and negative feedback isn’t actually all that bad:
  • Any negative feedback should be clear and timely yet not so harsh as to be pe...
For feedback to be effective...
  • Be Specific;
  • Be Immediate: you wait too long, it can have less impact and make it harder for the person to grasp exactly what needs changing;
  • Tie Feedback to Goals: it gives the receiver a clear goal to work towards and reason why you’ve given them this feedback;
  • Ensure Feedback Is Actionable;
  • Use the Right Language;
  • Don't avoid it: when feedback is given openly and honestly, it can be extremely valuable for your organization.
Plussing
Is a way to provide feedback and critique without creating fear or negative feelings, branded by the animation studio Pixar. 

Imagine an art director giving feedback to an animator on some sketches for Pixar’s next blockbuster movie and instead of saying something like “but the characters expression is all wrong,” they’ll frame it using more encouraging and creative words like and or what if: “what if we could make their expression more (enthusiastic, brazen, etc).

Negative Feedback
Negative feedback is a more important component of the feedback cycle than positive feedback. 92% of people say in a study that negative feedback improves workplace performance.
Why are people scared of Feedback

Normally people react with caution and fear towards negative feedback, but it is much better than no feedback at all.

Informing the colleague/subordinate/client/customer or individual about something that is not working, is always beneficial, and builds transparency and trust.

Check how it impacts the person

The fundamental goal of giving feedback is to help the person you’re giving it to. They should realize that you are not trying to make them feel bad, and this is an exercise to help make them better.

How it impacts each individual is going to be different so a tailor-made approach is required. 

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9 Tips To Give Constructive Criticism
  1. Use the "feedback sandwich" method when advising. Give a positive comment, then the feedback that could potentially be construed as criticism, and finish by reiterating the positive. Th...
Constructive Criticism

However needed it may be, people often view criticism as hurtful and feel attacked. And that puts them on the defensive, meaning they won’t be able to truly absorb what’s being criticized.

That’s why constructive criticism is a helpful skill to develop when dealing with other people. Knowing how to do it drastically affects how the message is received.

Why We Give Criticism
  • To help someone improve. Sometimes criticism is actual honest feedback.
  • To see a change that we would like. If we regularly read a magazine or blog, for example, there mi...
Why Criticism Hurts or Angers
  • The criticism is mean-spirited. If you use insulting or degrading language or put down the person in any way, they will focus on that, and not on the rest of the criticism.
  • If you focus on the person instead of their actions, you will make them angry or defensive or hurt.
  • They assume you’re attacking them. Some people can’t take criticism in a detached, non-personal way. 
  • They assume they’re right. Many people don’t like to hear that they’re wrong, whether it’s true or not.
How to Deliver Criticism Kindly
  • Don’t attack attack, insult, or be mean in any way
  • Talk about actions or things, not the person.
  • Don’t tell the person he’s wrong.
  • Don’t criticize at all. Give a positive suggestion instead.

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“People seldom refuse help, if one offers it in the right way.”

A. C. Benson.

On Giving Constructive Criticism

Sharing and receiving feedback is necessary for improvement. If you have ideas on how someone can improve, don’t hold your ideas back, share your criticism constructively.

Of course, be sensitive to others’ feelings and offer feedback when you feel the other person is ready to take it. Else, you may come across as imposing your views on others, especially if you repeatedly tell them what to do without them requesting it.

1. Use The Feedback Sandwich

Also known as PIP (Positive-Improvement-Positive), it consists of “sandwiching” a critic between two positive comments in the following manner:

  1. Start by focusing on the strengths — what you like about the item in question.
  2. Then, provide the criticism — things you don’t like and areas of improvement.
  3. Lastly, round off the feedback with (a) a reiteration of the positive comments you began with and (b) the positive results that can be expected if the criticism is acted upon.

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Strategic developmental feedback
Strategic developmental feedback

Strategic developmental feedback requires careful thought and insightful construction, in order to help someone learn and improve. It should be:

  • Big-picture focused
Happiness

Happiness and satisfaction are subjective concepts – while for some of us monetary benefits can be equated with job satisfaction, some might strive for recognition of their hard-work and los...

Workplace Happiness defined

In a fundamental sense, workplace happiness comes when:

  • We enjoy doing the tasks assigned to us
  • We feel right about the people we are working with
  • We are happy with the financial benefits we get from the job
  • We have the scope of improving our existing skills
  • We feel respected and acknowledged at work
Importance Of Happiness At Work

Happy employees are compulsory for a growing business.

A study on organizational success revealed that employees who feel happy in the workplace are 65% more energetic than employees who don’t. They are two times more productive and are more likely to sustain their jobs over a long period of time.

3 more ideas

Telling someone to never give up is terrible advice

Successful people give up all the time. If something is not working, smart people don’t repeat it endlessly. They revise. They adjust. They quit.

Just like the saying goes...

The 3 Stages of Failure
  1. Failure of Tactics - the HOW mistakes: failure to execute on a good plan and a clear vision.
  2. Failure of Strategy - the WHAT mistakes: when you follow a strategy that fails to deliver the results you want.
  3. Failure of Vision - the WHY mistakes: failing to understand why you do the things you do.
Fixing a Failure of Tactics
  1. Record your process.
  2. Measure your outcomes.
  3. Review and adjust your tactics.

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Use The "Sandwich" Approach And Be Specific On The Expected Results

"Sandwiching" your critique between two positive things about the person's softens the blow, and avoids it coming off like an attack. The mix of positive and negative makes people more likel...

Give Feedback, Not Instruction

Keep your criticism to your observations, and the impact they have. Don't try to fix the problem, just identify it.

Offer to help fix the problem, and to support the solution that the other person comes up with. Unless you know how to do the work your coworker is doing, don't try to solve it for them—they'll ignore your feedback and you.

Give Kind Criticism, And Remember The Point Of It

The point of your criticism is to help someone improve, or to correct a problem, and your feedbacks should carry that message. If you’re doing anything but that, reevaluate whether you actually have legitimate criticism to give, or you just need to talk to someone.

Offer positive and specific suggestions to alleviate the issue at hand, or identify the problem clearly without talking about the person, just the issue.

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Getting Negative Feedback
Getting Negative Feedback

... is not the best thing to happen at work. It normally leads to a racing mind, emotional discomfort and increased blood pressure.

We may try to defend ourselves, or brush aside the feedba...

It’s Not Personal

Unless it is completely uncalled for, negative feedback generally has the intention of informing us about our areas of improvement. If feedback isn’t provided, you may not grow and improve. If no one tells you that you are doing something wrong, you will keep doing it wrongly forever.

Providing timely feedback may be a sign that the manager cares and wants you to improve.

Don’t Shoot The Messenger

One should not be defensive when provided with negative feedback, and understand that it is for our own good.

One needs to act on the feedback by approaching it from a neutral and objective standpoint, not taking it as a personal attack. Instead of reacting, just pause and listen. Reflect on the feedback, giving yourself some time and space to respond with a level head.

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