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Conflict resolution
Motivating and inspiring others
Delegation
Conversational Narcissism
Is to seek to hold the attention of a conversation on oneself. It occasionally manifests on the average person when we pretend to be listening, but we were really focusing on what we want to say.
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2.55K reads
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Active Listening On The FBI’s Hostage Negotiation Techniques
The FBI uses a process composed of five sequential stages:
To establish rapport (Stage 3) with the subject, active listening skills (Stage 1) and empathy (Stage 2) must first be demonstrated and maintained throughout by the negotiator. As this process continues, ...
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1.64K reads
The FBI’s Use Of Active Listening Techniques
- Minimal Encouragements: Through body language, or brief verbal replies, negotiators demonstrate that they are focused and listening attentively to the subject, this encourages the subject to keep talking and gradually relinquish more control over the situation.
- Paraphrasing...
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1.82K reads
Active Listening
Is to not judge or analyze what the person is saying at first. Just focusing on listening and trying to understand their perspective.
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2.02K reads
The Three Components of Active Listening
- Paraphrase: Consists of repeating at the speakers a summary of what they say, so they feel understood.
- Inquire: Obtain all the information that is relevant to the resolution of the issue.
- Acknowledge: Once the issue is made clear, communicate to your coun...
624
1.75K reads
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More like this
The Listening Skill
- Listening is one of the most important but hardest skills to achieve. The stuff we want to say, our ego, and impatience get in the way of being a good listener.
- A simple trick to be an effective listener is to focus on listening actively with the intention to summ...
Being A Good Listener
Stop thinking about what you are going to say next when someone else stops talking.
Simply be curious and hear out what the other person is saying, even if you are listening but not shutting up mentally, you are not really listening, but are thinking about what you want to say. Ignore tha...
The Most Awkward Conversational Pratfalls
- Approaching for the first time someone you don’t know: focus on them, ask about them and approach humbly.
- Deciding when to end a conversation: you can end the conversation by excusing yourself and saying you have something that needs to be attended to.
- Awkwar...
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